MUKI offers store credit, exchange, or refund via your original payment method for all full-priced clothing, provided that all return conditions are met. Products must be returned within 14 days of receiving your order.

From 1st December 2025, any order placed until 31st December 2025 will be eligible for return until 31st January 2026.

All returned items must satisfy the following conditions:

• Items are in original condition
• Have not been worn, washed, altered, or damaged
• Have all original tags, stickers & packaging

If merchandise is returned despite these conditions, your return will be sent back to you at an additional charge. Our change of mind policy does not apply to accessories, underwear, and exchanged garments.

Please note, Afterpay purchases are not eligible for a refund and can only be returned for an exchange or store credit.

WELCOME CODE: Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods.

OTHER PROMO CODES: Full-price items purchased with a discount code, other than the welcome discount, are eligible for store credit only.

SALE EVENTS: Purchases made during a promotional period, such as Boxing Day, Flash, or Black Friday sales, are eligible for store credit only.

SALE ITEMS: Items labeled as 'SALE' are only eligible for return in exchange for store credit.

FINAL SALE ITEMS: Items labelled as 'FINAL SALE' are not eligible for refunds, exchanges or store credits unless deemed faulty.

UNDERWEAR & ACCESSORIES: Due to sanitary and hygiene reasons, we are unable to offer returns for underwear, bodysuits, and fitness accessories, unless the item is faulty.

RETURN SHIPPING: Customers are responsible for all shipping costs of returned goods – except in the case of faulty goods or incorrect supply.

FAULTY ITEMS: Should you identify any potential faults, please contact our Customer Care team via email or by submitting a returns form.