Shipping Within Australia
How much will shipping cost?
Standard Shipping:
- Free Standard Shipping on all orders over $99
- Flat Rate Shipping of $8.95 for all orders under $99
Express Shipping:
- For orders under $150, Express Shipping is available at a flat rate of $12.95
- For orders over $150, Express Shipping is available for just $5
What are your delivery times?
All orders are shipped via Australia Post from our Brisbane facility.
Regular Post:
- Same state: 2–4 business days
- Interstate: 3–7 business days
Express Post:
- Same state: 1–2+ business days
- Interstate: 1–3+ business days
Delivery estimates should be used as a general guide only and may vary for rural locations or due to courier service disruptions. MUKI takes no responsibility for unexpected delays.
Handling Time
We ship daily and strive to process all orders as quickly as possible. Our standard handling time is 24 to 48 hours, ensuring your order is packed and dispatched with care. Please note that during peak periods or promotional events, processing times may be slightly extended. You will receive a confirmation email with tracking details once your order has been shipped.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.
If you haven’t received your tracking information within 1-3 business days we suggest checking your junk mail before contacting customer support (our system sends at least 2 emails with your tracking information).
Missing Deliveries
Please ensure your order is delivered to a secure location. MUKI is not liable for lost or stolen parcels. If your parcel is missing upon delivery, contact the courier to obtain proof of delivery, as our shipping options include delivery to a safe place. If you have proof of delivery and still cannot locate your parcel, email us at hello@muki.com.au for further assistance. Note that we cannot issue refunds for parcels that are marked as delivered but are missing.
International Shipping
How much will shipping cost?
We provide our customers with two distinct shipping alternatives for international orders, each designed to cater to diverse preferences and requirements:
1. DHL Express:
Flat Rate: The DHL Express shipping option is available at a flat rate of $50 AUD.
Delivery Time: This service ensures a prompt delivery window of 3 to 7 business days to the majority of global destinations.
Tracking: Customers can seamlessly monitor the status of their shipment through the DHL official website, ensuring real-time visibility and peace of mind.
2. Australia Post International Standard:
Flat Rate: The Australia Post International Standard shipping option is competitively priced at a flat rate of $25 AUD.
Delivery Time: With a delivery timeframe spanning 7 to 30 business days, this option accommodates a more flexible schedule for customers.
Tracking: Every package shipped using this option is equipped with a tracking number, offering customers the ability to trace their shipment's progress. It is important to note that, upon reaching the destination country, the shipment will be seamlessly transitioned to and handled by the local shipping provider.
New Zealand Shipping
We offer our valued New Zealand customers three reliable shipping options, tailored to meet various preferences and needs:
1. Australia Post International Standard:
Free Standard Shipping is offered on all New Zealand orders over $200 AUD and will be automatically applied at checkout.
Shipping is charged at a flat rate of $20 AUD on all New Zealand orders under $200.
Delivery Time: 5 to 8 business days.
Tracking: Every package shipped using this option is equipped with a tracking number, offering customers the ability to trace their shipment's progress. It is important to note that, upon reaching the destination country, the shipment will be seamlessly transitioned to and handled by your local shipping courier.
2. Australia Post International Express:
Flat Rate: The Australia Post International Express shipping option is competitively priced at a flat rate of $25 AUD.
Delivery Time: 3 to 5 business days.
Tracking: Every package shipped using this option is equipped with a tracking number, offering customers the ability to trace their shipment's progress. It is important to note that, upon reaching the destination country, the shipment will be seamlessly transitioned to and handled by your local shipping courier.
3. DHL Express
Flat Rate: The DHL Express shipping option is available at a flat rate of $40 AUD.
Delivery Time: 1 to 2 business days
Tracking: Customers can seamlessly monitor the status of their shipment through the DHL official website, ensuring real-time visibility and peace of mind.
Which countries do you ship to internationally?
We ship to many countries around the world: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.
International Taxes & Duties
Kindly note that international orders may incur additional import taxes and duties. Typically, these duties are imposed upon the parcel's arrival at its destination and may differ across countries. When you shop with MUKI, you are responsible for any extra duties, so please consider this when placing your order.
Handling Time
We aim to have orders sent out within 1-3 business days. Business days exclude weekends and Queensland Public Holidays.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.
If you haven’t received your tracking information within 1-3 business days we suggest checking your junk mail before contacting customer support (our system sends at least 2 emails with your tracking information).
Missing Deliveries
Please ensure your order is delivered to a secure location. MUKI is not liable for lost or stolen parcels. If your parcel is missing upon delivery, contact the courier to obtain proof of delivery, as our shipping options include delivery to a safe place. If you have proof of delivery and still cannot locate your parcel, email us at hello@muki.com.au for further assistance. Note that we cannot issue refunds for parcels that are marked as delivered but are missing.
